Refund policy

All items must be returned ‘as sold’ – in a resalable condition, unworn, in original sealed packaging and without any damage.

Please note: we don't do partial refunds on items.

Items must be returned within 14 days after the order date.

If a returned item fails to meet these requirements, then we reserve the right to refuse their return.

When returning an item for a refund:

  • Refunds exclude the cost of shipping.
  • Return shipping is to be covered by the customer.
  • We reserve the option to exchange.

 

How to return?

 Please email info@brrheato.com with your order number and we'll give you the address to return the parcel to.